ALL ORDERS OVER $50 WILL RECEIVE A BONUS SIGNED POST CARD FROM ZACH

Contact Us

Please, submit any question you may have beyond our FAQs through the form below. We'll get back to you within a few hours, if not same day.

 As a friendly reminder, questions submitted on either Friday evening, Saturday, or Sunday will not be reviewed until the next business day. 




Frequently Asked Questions

SHIPPING & HANDLING

 

Thank you for visiting and shopping at Zach King’s Merch Store. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy


Shipment processing time


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we may contact you via email.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


Zach King Merch Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages


Zach King Merch Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

  • - Prices are shown in US Dollars. For Conversion, please use a currency converter.
  • - Additional processing time (3-5 days) may be required for international orders.
  • - We may not be able to ship to every country. If we are unable to process your order we will notify you and refund your full order.
  • - You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customers clearance fees, etc. Unfortunately, we can’t calculate these costs as they vary country to country.
  • - If a return is requested, the customer will be responsible for covering the return shipment cost. For refunds, we will not be able to offer refunds on international shipping costs, only up to the maximum value of the products purchased. For more information, please see our refunds and returns policy.

INTERNATIONAL POLICY

  • - Prices are shown in US Dollars. For Conversion, please use a currency converter.
  • - Additional processing time (3-5 days) may be required for international orders.
  • - We may not be able to ship to every country. If we are unable to process your order we will notify you and refund your full order.
  • - You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customers clearance fees, etc. Unfortunately, we can’t calculate these costs as they vary country to country.
  • - If a return is requested, the customer will be responsible for covering the return shipment cost. For refunds, we will not be able to offer refunds on international shipping costs, only up to the maximum value of the products purchased. For more information, please see our refunds and returns policy.

RETURNS

Refund Policy


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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:

    - Gift cards

    - Downloadable software products

    - Some health and personal care items


To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted (if applicable)

    - Book with obvious signs of use

    - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error

    - Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at merch@zachkingteam.com.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at merch@zachkingteam.com and we will help you with your exchange. We may be able to exchange t-shirts and apparel for different sizing, but that is based solely at our discretion.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, contact us at merch@zachkingteam.com and we will provide return information.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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